Privacy policy

Lettermin d.o.o ("we", "us", or "our") is committed to protecting your privacy while using our website, https://lettermin.com ("the Website"), and the typefaces (together, "the Software"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Software.

We encourage you to read this Privacy Policy carefully to understand our practices surrounding the use of your personal information. If you do not agree with the terms of this Privacy Policy, you may not access or use the Software.

We reserve the right to change this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy, and your continued use of the Software after such changes shall indicate your acceptance of the revised Privacy Policy.

Scope

This Privacy Policy applies to personal information collected:

• Through our website lettermin.com.
• Via email or phone communications you may have with us.
• When you purchase font licenses, subscribe to our newsletter, or download the fonts

Information We Collect

We collect personal information that you voluntarily provide to us when you use the Software, such as when you create an account or make a purchase. This information may include:

• Account information (your email address, etc.)
• Contact information (your name, email address, postal address, etc.)
• Billing information (your payment details, billing address, etc.)
• Transactional data related to your purchases and license agreements to improve your experience, and for legitimate business purposes.
• Any other information you choose to provide us through the use of our Software.

We do not collect any personal information merely by you browsing our website. We also do not collection sensitive or special categories of personal data, including:

• Racial or ethnic origin.
• Political opinions.
• Religious or philosophical beliefs.
• Trade union membership.
• Genetic or biometric data.
• Health data.
• Data concerning sexual orientation.

We may also collect certain information automatically when you use the Software, such as:

• Usage Data (information about how you use the Software, including actions you take, features you use, and time spent using the Software)
• Device Data (information about your device, such as the type of device, operating system and version, device identifiers, and other generated identifiers)

How We Use Your Information

We use the information we collect to:

• Process font purchases, licensing agreements, and providing related documents such as invoices.
• Communicate with you in relation to your purchases, license maintenance, and customer support.
• Comply with legal, regulatory, and financial record-keeping obligations (e.g., tax and accounting).
• Send marketing emails only if you have expressly consented to receive them.
• Improve the Software and customer experience based on aggregated transactional behaviour (e.g., site usage statistics).

We handle your information with appropriate organizational and technical security measures.

Cookies

We use only functional cookies necessary for the Software's operation, such as maintaining your shopping cart session. We do not use tracking or advertising cookies.

Third-Party Service Providers (subprocessors)

We use the following third-party service providers to collect and process information on our behalf:

· Name
= Purpose

· Cloudflare, Inc.
= DNS provider

· Hetzner Online GmbH
= Hosting provider

· Stripe, Inc.
= Payment processing

· Umami Software, Inc.
= Collect anonymous website visit analytics, and performance tracking

These third-party service providers have their own privacy policies addressing how they use and protect your information. We recommend that you review their privacy policies to understand their data handling practices.

Disclosure and Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy or as required by law. We may share your information with third-party service providers as described above, for the purposes of operating the Software and providing our services.

International Data Transfers

Your data may be transferred internationally, including outside the European Economic Area (EEA). Where required, we ensure appropriate safeguards such as Standard Contractual Clauses or other legal mechanisms to protect your data.

Data Retention

We retain personal information only for as long as necessary:

• To fulfill the contract relating to your font purchases and license agreements.
• To comply with legal obligations, typically for a minimum of seven years for financial records.
• For other purposes, only for the duration required to deliver services or improve customer experience.

After retention requirements have expired, your personal data is securely deleted or anonymised.

Security

We use industry-standard administrative, technical, and physical safeguards to protect your personal data against unauthorized access, disclosure, or loss. However, no system can guarantee absolute security; please contact us immediately if you suspect any misuse or breach of your personal information.

Your Rights

If you are a resident of the European Union (EU) or the European Economic Area (EEA), you have certain rights under the General Data Protection Regulation (GDPR).

To exercise any of these rights, please contact us as described below. We may require you to provide proof of identity before we can process your request.

Please note that we may not be able to fulfill your request if we are required to retain certain information by law or if we have a legitimate interest in continuing to process the information for specific purposes.

Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy or how we handle your data, please contact us at info@lettermin.com.

By using the Software, you acknowledge that you have read and agree to be bound by this Privacy Policy.